privacy policy

Last updated: October 20, 2026

Asana Bacalar respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website, contact us, make a reservation, or interact with our advertising.

1. Information We Collect

We may collect information such as your name, email address, phone number, reservation details, travel dates, number of guests, messages sent through forms or WhatsApp, and information related to your stay or inquiry.

We may also collect technical information such as IP address, browser type, device type, pages visited, referral source, and interactions with our website.

2. How We Use Your Information

We may use your information to:

Process and manage reservations.
Respond to questions and customer service requests.
Communicate booking information and important updates.
Improve our website, services, and guest experience.
Measure website traffic and advertising performance.
Prevent fraud, abuse, or security issues.
Comply with legal and regulatory requirements.

3. Reservations and Third-Party Services

Online reservations may be processed through third-party booking systems, including Little Hotelier and related booking services.

These providers may process personal and payment information according to their own privacy policies and security standards.

4. Google Analytics and Google Ads

We use Google Analytics and Google Ads to understand how visitors use our website, measure advertising performance, and improve our marketing.

These services may use cookies or similar technologies to collect information about visits, interactions, devices, and traffic sources.

Google may process this information according to its own privacy policies.

5. Cookies

Our website may use cookies and similar technologies for essential website functions, analytics, advertising measurement, and user experience.

You can control or disable cookies through your browser settings.

6. Sharing of Information

We do not sell personal information.

We may share information with trusted service providers when necessary to operate our website, manage reservations, process communications, measure analytics, or comply with legal requirements.

7. Data Security

We take reasonable measures to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for reservations, customer service, accounting, legal compliance, and legitimate business purposes.

9. Your Rights

You may request access, correction, or deletion of your personal information, subject to applicable laws and legitimate business or legal requirements.

10. Contact

If you have questions about this Privacy Policy or your personal information, you may contact:

Asana Bacalar
Website: www.asanabacalar.com
Email: asanabacalar@gmail.com
Bacalar, Quintana Roo, Mexico

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated revision date.